Verbal Communication Skills Essay Example | Topics and Well Written Essays - 750 words

Verbal Communication Skills - Essay Example Words are imitative of sounds. Use of words alone has no meaning because it the people who supply meaning to constituent words. When meaning is assigned to words, there is the development of language which later develops the process of speaking (Williamson 2008, 1). Language develops from the act of working together or doing things together in a socialization circle which leads to coining meaning to words. In every communication we get involved, we need to have nonviolent communication where we use our words in a polite manner so as not to hurt our listeners or cause pain to them. If there is the use of hard languages or vocabularies, communication breakdown is experienced (Rosenberg 2003). In communication, the interlocutor needs to choose words effectively because one does not need to hurt the listener in anyway. It is important to avoid impolite language which may triggers bad feelings because this leads to communication breakdown. In communication one assumes that his or her lang uage and content is understood by the other party by ensuring our needs are felt by the other party in the conversation (Rosenberg 2003) Theory of mind During face to face to communication, it is imperative to apply the theory of mind whereby we use our ability as interlocutors to infer the listener’s mental states. We need to consider their thoughts, desires, beliefs, intentions among others. It is also the ability to interpret what people say to us. In that aspect, we are able to predict their next actions which help us to know of their behaviors. For efficient verbal communication, theory of mind needs to be applied wholesomely so as to acquire the best results in the communication process. This theory helps people to engage in a conversation without any need to explain every bit of their communication in the process (Williamson 2008, 1). Cognitive dissonance theory Cognitive dissonance is derived from the discomfort we experience psychologically when there is something th at is not clear in our lives or conversation. During the communication process, people avoid things that can irritate them or make their information inferior. They avoid talking things that can hurt their listeners because they want to apply ethics their communication (Rosenberg 2003). We ought to give peace by our talks so that we enhance a relationship that mutual benefits us in life. Verbal communications needs the parties involved to have a mutual understanding of whatever they talk about so as to uphold an interaction which brings forth common delivery of information. Distorted information only complicates the messages intended to be got from the verbal communication (Williamson 2008, 1). Communication accommodation theory In this theory the people involved in a communication adjust their styles of communication because they move from one stage of communication to another. They continue understanding one another’s messages by the fact that they continue talking. Continua tion or sustenance of a conversation is an indication that people understand one another and accommodate the information they share in the process of communicatio

Application of Organizational Behavior Concepts Essay

Application of Organizational Behavior Concepts - Essay Example Therefore, Healthcare Inc. approximates that turnover expenses are to the tune of $2.2 million per annum and that falling turnover could have a beneficial effect not just on its outcome, but also the drive of its employees. As a result, it is imperative to underscore the core essence of the company’s turnover problem in order to tackle the problem as a whole. Such a process will involve a number of considerations as to why employee turnover is high in the company and the reasons behind the phenomenon. To kick-start, the process will be the naming of the reasons for the high turnover at Healthcare Inc. In essence, high turnover emanates from a diversity of factors that affect the working morale and drive of the employees. Several issues in the operation of the organization are responsible for its turnover problems. It is only through the identification of the issues causing turnover that a formidable solution for Healthcare Inc can be developed (Jex, 2002). Issues at the Root o f the Healthcare Inc Turnover Problems Recruitment and Employee Selection Issues Healthcare Inc high turnover is mainly as a result of recruitment and employee selection issues, which have an upper hand in influencing the drive and confidence of workers. Under normal circumstances, recruitment and selection issues are the principal process of admitting new talent into the organization (Smith, 2007). Whenever there is a problem regarding the quality of staff or the nature of the process, the organization is affected in a great way. Recruitment and selection are two related processes that determine the nature of employees the company attracts and retains over and above the way in which the workforce operates in the organization. Whereas recruitment deals with the general hunt for talent, selection involves the particular scrutiny of potential staff for employment considerations. Selection relies so much on recruitment owing to the fact that the employees to be selected emanate from re cruitment stage. Issues surrounding the recruitment and selection of staff have a significant implication on the operation of an organization and are leading causes of high turnover. It is evident that Healthcare Inc turnover problems mostly affect new employees in their first year of service; this is a direct result of recruitment and selection issues. Half of the turnover cases involve fresh employees, which imply that the company’s recruitment and selection process is flawed and does not herald required staff in the organization or fails to inculcate organizational values in them. There must be a reason why fresh employees are a huge source of turnover, the organization processes of searching and choosing new employees is not up to date or does not satisfy the threshold of organizational effectiveness. Recruitment along with selection issues are crucial components in an organization’s turnover problems. Motivational Issues High turnover could be as a result of motiv ational issues because the ability of workers to stay committed to their roles squarely lies with their level of motivation.